Refund policy

Xara Shilajit 30-Day Money-Back Guarantee & Refund Policy

At Xara Shilajit, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee under the following conditions:

Eligibility for a Refund

  1. Proof of Use Requirement

    • To qualify for a refund, customers must provide photographic evidence demonstrating consistent daily use of the product for at least 30 days from the date of delivery.
    • This includes clear, time-stamped photos of the product being used each day.

  2. Refund Request Timeframe

    • Refund requests must be submitted within 35 days from the date of delivery. Requests received after this period will not be eligible.

  3. Return of Unused Product

    • Depending on the nature of the request, we may require the return of any unused portions of the product before processing a refund. Return shipping costs are the responsibility of the customer.

  4. Exclusions

    • Refunds will not be granted in the following cases:
      • Failure to provide photographic evidence of daily use for 30 days.
      • Dissatisfaction due to personal preference (e.g., taste, texture) rather than product efficacy.
      • Purchases made through unauthorized resellers.
      • Bulk purchases of three or more units, unless a manufacturing defect is proven.

Refund Request Procedure

To initiate a refund request, please follow these steps:

  1. Email our customer service team at support@xarashilajitstore.com with the subject line: "Refund Request – Order #[Your Order Number]".
  2. Include the following information in your email:
    • Order number and proof of purchase.
    • Time-stamped photographic evidence of product use for 30 days.
    • A brief explanation of the reason for your refund request.
  3. Our team will review your request and, if eligible, process your refund within 10-15 business days. The refund will be issued to the original payment method used for the purchase.

Pricing & Promotions Disclaimer

  • All discounted prices, promotions, and limited-time offers are subject to change at any time without prior notice.
  • Purchasing at a discount does not entitle customers to future price adjustments or refunds based on price changes.
  • Xara Shilajit reserves the right to modify pricing and promotional offers at its discretion.

Dispute Resolution & Legal Protections

  • Class Action Waiver: By purchasing from Xara Shilajit, you agree to resolve any disputes individually and waive your right to participate in any class action lawsuit or class-wide arbitration.
  • Binding Arbitration Agreement: Any disputes arising from product use, refund policies, or pricing will be resolved through individual arbitration in accordance with the laws of the state of Alabama.

Customer Acknowledgment

By making a purchase on xarashilajit.com, you acknowledge and agree to the terms outlined in this refund policy.

For any questions or concerns, please contact our customer service team at support@xarashilajitstore.com. We are always happy to assist you.